FAQ

Default solution folder, feel free to edit or delete it.

How many installations / licenses are included in one purchase ?
Our plugins come with one license for each purchase. Each license can be activated on one computer at a time, but can be transferred using the VP License Ma...
Tue, 17 Jul, 2018 at 6:25 PM
Which 3D applications are supported ?
This list is only a rough overview of the formats and 3d applications we support with our products. Not every product might be available for the combination...
Mon, 20 Feb, 2017 at 1:42 PM
Which renderers are supported ?
Our products support a variety of different renderers for different 3D applications. The compatibility is different and you should first take a look at each...
Mon, 20 Feb, 2017 at 1:37 PM
Do you have trial products ?
Yes, we provide 14 day demo versions of our plugins and FREE examples of some models and textures. Both can be used in private or commercial productions....
Thu, 4 Jun, 2015 at 10:09 PM
How are the prices im my own currency ?
How are the prices im my own currency ? The online shop only supports one currency at the moment which is Euros.  If you want to know the price of...
Thu, 4 Jun, 2015 at 10:21 PM
How can I pay ?
At the moment you can pay with credit card, bank account or your account at PAYPAL, STRIPE or Sofortüberweisung. When using PAYPAL, you can eith...
Thu, 4 Jun, 2015 at 10:25 PM
Why does my cart add tax to the total ?
In Germany and the European Union there is a tax law that forces us to collect tax on every product sale within the European Union. If you are coming ...
Thu, 4 Jun, 2015 at 10:34 PM
My EU VAT Tax ID is not working
If you are having trouble applying your EU VAT Tax ID, please first check if the ID is accepted online.  Here is an online tool that you can use to ch...
Thu, 4 Jun, 2015 at 10:40 PM
Do you provide physical DVDs / CDs with your products ?
VIZPARK does not offer physical products (e.g. DVDs, CD-Roms) for sale. All products are available as DOWNLOAD ONLY. We recommend that you create a backup ...
Thu, 4 Jun, 2015 at 10:42 PM
Do I need GrowFX in order to use the VIZPARK plants ?
No, there is no NEED to own GrowFX for the plants. Each model is also available as mesh and proxy object, so you can surely use the models also without Gro...
Thu, 4 Jun, 2015 at 10:42 PM