If you successfully logged in with the License Manager, but can´t see any licenses, it may be one of these reasons:


1 - Make sure you have the latest version of the License Manager. We had a bug in the versions prior to 1.2.6 which prevented to login to the license system. Please download the latest version here and try again: https://www.vizpark.com/UPDATES/INSTALLERS/VP_Licensing.exe


2 - Perhaps you have different VIZPARK user accounts and logged in with the wrong one, which may not have been the one you used to order the licenses ? 

If that´s the case, please check your order confirmation emails from VIZPARK to see which username / email has been used to order the VP plugins. 


3 - Or you did not order any products with licenses yet ? Licenses for VP plugins are created during checkout on a successful order and assigned to the user which did the checkout. 

So if you haven´t ordered any VP plugins yet, please just order a product (Demo, subscription or perpetual) to create online licenses for your installed plugin. Then refresh License Manager and see if licenses are available for activation.


4 - If you can see serial numbers of plugins in your user account on the VIZPARK website, but no licenses (e.g. "Trial License" or "Perpetual License" or "Time Limited License" , please drop us a support ticket including your order number, so we can check your account. We will get back to you as quickly as possible.